DOI: http://doi.org/10.15350/2409-7616.2021.4.04

UDC 338.46

Shimanovskaya Y.V.¹ (Moscow, Russian Federation) – E-mail: ya1873@yandex.ru

¹Russian State Social University

Abstract. Today, the task of improving quality is a priority in all spheres of human life. Qualitological tools are aimed at solving this problem. With regard to social services, it is also recommended to actively use the mechanisms and principles of social qualimetry to ensure and develop a system for ensuring the quality of social services. Currently, there is a considerable number of methods and technologies for assessing the effectiveness of the work of social service institutions in general and assessing the quality of the provision of social services, in particular. However, all of them are only separate manifestations of the analytical tools of cognition, not forming a single methodology for assessing the quality in the field of social services. Until now, there has not been a unified approach to the complex and multifaceted concepts of social qualimetry in the scientific community, the authors differed both in the formulations and essence of concepts and categories, and in approaches to assessing the quality of social services. However, the legislative introduction of an independent assessment did not solve the problem of insufficient transparency of efficiency assessment mechanisms for representatives of public organizations and external independent experts. It was not clearly defined and regulated what is the priority of the parameters taken into account, as well as by what methods to take them into account: to monitor the activities of institutions or determine the effectiveness on the basis of sample surveys of social service institutions and CSPs. The author came to the conclusion that today, although there are certain methods and technologies for assessing the effectiveness of the provision of social services to the population, which make it possible to assess the quality of social services in an institution, nevertheless, they are not known to all specialists of these institutions. In this connection, in addition to the task of developing new, improved assessment methods and technologies, the scientific community also faces another equally significant task – bringing its developments to the field of practical workers, as well as teaching them their correct use to achieve the most correct results.

Keywords: social protection, social assistance, quality of social services.

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For citation:

Shimanovskaya Y.V. Approaches to assessment of the quality of social services. CITISE, 2021, no. 4, pp.34-45. DOI: http://doi.org/10.15350/2409-7616.2021.4.04