R. Gareev
DEVELOPMENT AND TESTING OF THE PROGRAM OF COMPLEX TESTING FOR THE ASSESSMENT OF PROFESSIONAL SKILLS AND CROSS-CULTURAL POTENTIAL OF THE EMPLOYEES OF THE HOTEL FACILITIES
Roman R. Gareev – PhD, associate Professor of hospitality industry, tourism and sports department Plekhanov Russian University of Economics (Russia, Moscow), RISC-SPIN-code: 9931-3815, E-mail: gareev.rr@rea.ru
Abstract. The relevance of the article lies in the development of the author’s program of complex testing of employees of hotel enterprises to assess their professional skills, cross-cultural potential when working with foreign guests, the number of which in our country is growing every year. This program has been successfully tested in some non-chain hotels in Moscow. The purpose of the research is to assess the readiness of the staff of reception services, catering and room service, analyzed hotel enterprises, to work with guests from abroad. In conclusion, the author gives recommendations to the management of non-chain hotel enterprises on the implementation of the development, which will successfully prepare employees to work with a large number of foreign tourists.
Keywords: hotel, skills, potential staff, program, employees, testing.
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