UDC 338

DOI: http://doi.org/10.15350/2409-7616.2023.1.25

Kuleshov D.K.¹ (Donetsk, Russian Federation) – kuleshov.denis@internet.ru

¹Donetsk National University of Economics and Trade named after Mikhail Tugan-Baranovsky

Abstract. An enlarged scheme of the main internal indicators of the competitiveness of a service sector enterprise has been developed, the main indicator of which is innovative activity, which forms a competitive advantage in the activities of enterprises, including service sector enterprises. The assessment of the quality of services is most often based on an integrated approach of a “balanced” analysis of the level of quality of services expected by customers and the actual perception of the results. The most common method is to determine the percentage deviation of the actual quality from the expected one. nThe reaction of an enterprise to changes in the external environment, i.e. its adaptability to external influences, is another important indicator of competitiveness. The analysis of the level of adaptability is carried out according to the scheme, which is based on a methodology for analyzing competition in the industry and developing a business strategy. Therefore, the core of the adaptability scheme is the 5 forces of competition determined by the specified methodology, on the basis of which a scheme for analyzing the level of adaptability of a service enterprise has been developed. The definition of behavioral strategies to ensure the competitiveness of the enterprise is aimed at the formation of such behavioral strategies that will achieve high results in the activities of the enterprise, which form priority and strategic vectors of development and include such behavioral strategies as: operational strategy of production, innovation and quality, marketing strategy, financial strategy, organizational strategy, the practical value of which will create conditions for implementation of priorities and achievement of corresponding advantages, including competitive advantages.

Keywords: competitive strategy, competitive environment, service sector enterprises, competitive advantages, behavior strategy, competencies, strategic vectors, service quality, adaptability index.

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For citation: Kuleshov D.K. Formation of competitive strategies in the activities of service enterprises in the context of the development of a competitive market environment. CITISE, 2023, no. 1, pp. 311-320. DOI: http://doi.org/10.15350/2409-7616.2023.1.25