DOI: http://doi.org/10.15350/2409-7616.2022.1.07

UDC 336.71

Mashkina N.A.¹ (Kursk, Russian Federation) – E-mail: t.natusia@yandex.ru, Sergeeva V.Yu.¹ (Kursk, Russian Federation) – E-mail: viktoria_serg@mail.ru

¹Southwest State University

Abstract. The article examines the main financial technologies used to service individuals and legal entities on the example of the Central Black Earth Branch of Expobank LLC. Currently, an important process inextricably linked with the formation of a modern information society is digitalization. This process continues to actively affect the economic sphere, including the banking sector, annually introducing new technologies, thereby improving the speed and quality of the provision of financial services to the population. In the short term, the share of the use of innovative financial technologies will only increase, which will lead to the development of more improved models or new solutions and accelerate the transformation of the country’s economy. On the example of Expobank LLC, a promising Central Black Earth Branch in terms of application of innovations, the technologies used by modern banks for customer service were considered, the main directions of the strategy of the legal successor of the credit institution were studied, and recommendations on the use of financial technologies for the bank branch were proposed. The aim of the study is to assess the degree of implementation and use of innovations in the Central Black Earth Branch of Expobank LLC. The research methods that were used in the research process were economic and statistical methods and comparison methods. The tasks of the work are to highlight promising directions in the development of new technologies, as well as to identify the problems that a credit institution is facing at the moment. The result of the work was the development of recommendations on the use of financial technologies for the investigated credit institution. The main conclusion of the work is the conclusion that digitalization of banks is an important factor in the transformation of the Russian economy, which determines the competitiveness of credit institutions in modern conditions. This is due not only to the onset of the era of Industry 4.0, but also to the long continuation of the period of the pandemic, which also contributed to the growth of the use of remote service methods, their additional improvement and the development of the latest financial technologies that allow performing work without interruption regardless of the prevailing conditions in the country and the world.

Keywords: digitalization, innovation, financial technology, banking sector, commercial bank.

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For citation:

Mashkina N.A., Sergeeva V.Yu. Features of application of digital technologies in banking. CITISE, 2022, no. 1, pp.78-90. DOI: http://doi.org/10.15350/2409-7616.2022.1.07