ISSN 2409-7616

E. Kovshikova, T. Arkhipova, A. Ogarkov, I. Shindrjaeva



Elena V. Kovshikova –Candidate of philological Sciences, associate Professor of the Russian language Department Volgograd Academy of the Ministry of internal Affairs of Russia, Volgograd, Russian Federation, E-mail:

Tatiana G. Arkhipova –Deputy head of the Volgograd Institute of management-branch of the Russian presidential Academy of national economy and public Administration, Volgograd, Russian Federation, E-mail:

Aleksandr A. Ogarkov –Candidate of economic Sciences, Deputy Director, Moscow University of Finance and law, MFUA (Volgograd branch), Volgograd, Russian Federation, E-mail:

Irina V. Shindrjaeva –Candidate of sociological Sciences, associate Professor of Department of corporate management Volgograd Institute of Management, Branch of the Russian Presidential Academy of National Economy and Public Administration, Volgograd, Russian Federation, E-mail:

Abstract. The article is devoted to the concept and essence of information and communication competence of state civil servants in the conditions of digitalization. Digitalization of the activities of state bodies implies a change of focus in the issue of civil servants ‘ competencies, as it is associated with the human factor, with the degree of readiness, in particular, of civil servants to use new technologies in their professional activities. This, in turn, determined the growth of research interest in this problem. Competence in this perspective is considered as the ability to perform professional functions at a certain qualitative level through the use of information and communication technologies. In the modern digital environment, new requirements are being imposed on the competencies of both experienced civil servants and University graduates and applicants for vacant civil service positions. Today’s reality shows the opposite, it served as an empirical prerequisite for the study of the phenomenon of information and communication competence. The article presents the results of the author’s research on the state of information and communication competence of state civil servants and its transformation under the influence of digitalization of state bodies of the Volgograd region. Diagnostic research methods included: a meaningful analysis of scientific publications and regulatory documents and a trial (pilot) study using the focus group method. The analysis of scientific publications and legal documents revealed that the society currently uses the concepts of «competence» and «competence» as synonyms. However, researchers on this topic have clarified the understanding of these terms. In essence, the concept of “competence “is narrower, and in the understanding of researchers it is assumed as a component of”competence”. In this paper, «competence» is considered by the authors as a characteristic of a person who can perform certain professional tasks. The focus group study was prepared and conducted in stages. The first stage was associated with the formation of groups of respondents, studying their readiness to participate in the discussion of information and communication competence of public civil servants in the context of digitalization. The second stage included the development of a programme of focus group research, defining the goals, objectives, working hypothesis and scenario discussion. According to the results of the study, it can be concluded that the development of information and communication competence of civil servants in the Volgograd region will be successful if it is based on the competence model. Based on the results of the study, recommendations are given for creating a model of information and communication competence of a state civil servant in the Volgograd region.

Keywords: communication activity, information and communication competence, public civil servant, digitalization, information technologies; e-government.


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For citation:

Kovshikova E.V., Arkhipova T.G., Ogarkov A.A., Shindrjaeva I.V. Information and communication competence of state civil servants in the context of digitalization: regional aspect. CITISE, 2020, no. 4, pp.419-433. DOI: