Tatiana I. Ogryzkova – Master’s student of Department of quality management, standardization and documentat
management, Reshetnev Siberian State University of Science and Technology (Russia, Krasnoyarsk),Е-mail: tanya010196@mail.ru

Irina A. Manakova – Cand. Sc., docent, docent of Department of quality management, standardization and documentat management, Reshetnev Siberian State University of Science and Technology (Russia, Krasnoyarsk),
E-mail: manakova_ira@mail.ru

Abstract. The purpose of this study is to apply risk-based thinking in the organization to provide banking services. This study is of particular relevance, which is due to the existing business practices associated with the presence of various unforeseen financial losses (loss of profit, loss of reputation, etc.), as well as the emergence of new requirements for the quality management system, which is part of the management system of the organization as a whole. In the article classification and identification of risks of the organization of banking services is carried out. In accordance with the Policy of integrated risk management, the Bank has defined measures for the management of identified risks. The substantiation of consideration of risks of the organization from the point of view of process approach of management within which on the example of the most popular product of the banking organization were: stages of process are defined; identification of risks is carried out, probability of emergence and weight of their consequences for one of stages of the considered process is defined; according to ISO 31000:2018, the size of risk is calculated; the matrix of risks on the basis of which their assessment is carried out and the level of risk is defined is developed; recommendations on introduction of risk-oriented thinking in the organization on providing banking services are offered.
Keywords: risk-based thinking, risk management, risk identification, risk assessment, quality management system, process approach.

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